Once you submit a shipping request, we purchase your products directly from vendors like StockX, Apple.com, Grailed or local merchants near you to improve delivery times. Since those partners are officially working with the brands, the authenticity is guaranteed.
Some of our products are labelled with "NO BRAND". This means, they are not part of any well known brand and are typically shipped from China.
After you unboxed an item, you can go to your inventory and select to ship one or multiple products. The shipping fees vary and might be up to AU $37.36 depending on your location and the product. We try to keep the shipping fees to a minimum. Once you submitted a request, we start to process your order and ship it to you. Usually, you'll get your product within one week.
Do you need help? No worries - we're here to help. The easiest way to get in touch with us is to create a ticket on help.dripdraw.com/portal. In case your request needs to be more formal or is especially urgent, we recommend sending us an email to firstname.lastname@example.org.